At Moitele, we’re committed to helping businesses communicate better, smarter, and more efficiently. Our platform offers a powerful suite of tools designed to ensure call quality, reliability, and performance, giving teams the control and visibility they need to succeed.

Here’s how Moitele’s tools empower smarter communication:

1. Call Quality Analytics Tool: 

This tool helps monitor calls and assess the quality of customer support. Transcriptions of call recordings serve as training scripts for new agents, while voice pitch analysis helps gauge agent responses to customers. Additionally, active call monitoring provides managers with real-time insights into agent performance and ongoing calls.

2. Service Uptime Tool:

Moitele service uptime monitoring is integral to our commitment to minimize costly downtime. It empowers IT and operations teams to anticipate issues and swiftly address them before they arise. Through proactive monitoring of diverse systems, we preemptively mitigate the risk of downtime impacting your business. Our redundant monitoring approach ensures reliability, enabling Moitele customers to operate with minimal disruptions. 

3. Network Monitoring Tool:

The Network Monitoring Tool is designed to comprehensively assess network performance. By analyzing metrics such as MOS score, latency, packet loss, and jitter, Moitele enables businesses to ensure stable and efficient network communication, which is vital for seamless operations.

4. Spam Status Monitor Tool

Moitele offers customers a valuable tool for monitoring the spam status of DID numbers. With this tool, businesses can regularly assess the status of their DIDs and take necessary steps to uphold call connectivity. By preventing calls from being labeled as spam, businesses can improve the customer engagement process and cultivate stronger relationships with prospects and clients.

Why It Matters

Moitele’s toolset is designed to give businesses more transparency, control, and consistency in communication. Whether you’re managing call centers, sales teams, or client communication, these tools work together to keep everything running efficiently and effectively.