CONTACT CENTER SOFTWARE
This service provides quality voip for call centers which need voip for short-duration calls in high capacity
Cloud Calling at Jet Speed
No commitments. Nothing to install. Instantly available.
Whether you’re an individual calling many contacts from a list or a large call center with hundreds of seats – Shrivoice, a web browser and 3 minutes of your time is all it takes to jump-start your campaign.
- No setup costs. No installation.
- ‘Pay as you go’ or ‘monthly package’
- Unlimited agents & campaigns
What is Contact Center Software
We instantly turn your browser into a complete outbound call center.
intuitive user interface
powerful predictive dialer with inbound call blending
support for small ad-hoc campaigns as well as large multi-step campaigns with millions of contacts
Easy to handle
No software installation. No servers. No phone lines. Powerful templates let you create your new campaign in minutes.Customize any aspect of your campaign – even without coding.
Easy on Your Wallet
Pay only for what you use. Pay as you go or choose one of our monthly packages – your choice! Unlimited number of agents. Unlimited number of campaigns.
We put the Power in Your Hands
While it’s very easy to get started with Dialfire, some campaigns are more complex than others and this is why Dialfire has a wide range of advanced features that put you in control.
Register your own phone numbers and use them for both outbound and inbound calling.
Arrange the agent screen and add any number of custom fields.
Build multi-step campaigns that go far beyond phone calls.
Create custom reports to gain more insight into your campaign.
Update contact data on the fly.
Developers can access various REST APIs and use JavaScript in almost every module for even deeper integration.
All these features are immediately available to you and at no extra charge. Should you ever get stuck, there’s community support to help you out – efficiently and free of charge.
Features
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Outbound Calling
Choice of preview or predictive dialer depending on your campaign.
Inbound Call Handling
Seamless blending of inbound calls with outbound campaigns.
Customizable
Unlimited number of data fields and fully customizable agent screen.
Multi-Step Campaigns
Automated campaign data flows comprising multiple steps.
Real-Time Analytics
Pre-defined and on-the-fly reports available at any time.
Integration
Easy data import and export, as well as API automation.
Call Monitoring & Recording
Live listening to ongoing calls and on-demand recording.
Reliability & Security
Highly scalable cloud solution with secure data and voice encryption.
Multi-Tenancy
Support for sub-contracting call centers.
Sales
Contact our sales team for further information
