The new and improved Moitele browser extension brings added features to the click-to-call functionality. Contact centers deal with a saturated amount of calls during the day, and the ability to click to make a phone call saves the agent’s time and boosts...
Every business understands the importance of boosting operational efficiency but often lacks the strategy to execute it. An efficient business model generates more revenue for the company and its employees. Let us explore how contact centers can boost efficiency in...
February at Moitele introduced new features and improvements across our services. We have fixed some bugs and enhanced the user experience. We have executed the first phase of the telecom infrastructure upgrade that would further facilitate elevated user satisfaction....
Disposition codes or call disposition codes allow an agent/employee to categorize the outcome of a call. Disposition codes help your team to track and manage the result of incoming and outgoing calls. Often disposition codes are pre-determined based on the relevance...
At Moitele, our goals are simple; we want to provide our customers with quality softphone solutions and support that mitigates issues smoothly to ensure that all our clients get the quality support they need by equipping them with the necessary tools. Here are some...
Teamwork makes the dream work only with the right tools. Employees, managers, and the correct tools build teamwork. To simplify, a team can work smoothly and be its most efficient self with the correct aids. Moitele solutions such as browser softphones, campaign...
The last couple of months have been a whirlwind of updates and improvements across Moitele platforms. The following updates are live on Moitele apps for your convenience.  Moitele’s softphone updates: Improved user experience and navigation issues on the...
It goes a long way without saying our softphones enable businesses to take control of their communication and grow globally. The blog post today will cover the latest updates made on our softphones. Version 1.9.7 brings familiar functionality with an added punch to...
There are different layers of communication within a business and choosing the communication method that best suits your needs is key. B2B communications run a different course compared to their counterpart B2C. B2B communication requires understanding and...
The agent module in the customer portal opens doors to multiple functionalities that help improve employee efficiency and team management. This module works in synch with the other sections of the portal creating the ultimate lead generation hub every business needs...
