Moitele is committed to continually refining tools that empower your teams to manage calls with ease, accuracy, and compliance. Our user portal platform recently received several updates to streamline call labeling, spam monitoring, data management, DNC marking, and agent assignments. 

Here’s an overview of how these updated tools can enhance communication workflows and simplify agent management.

1. Call Labelling for Better Organisation

Moitele’s Softphone makes it easier for agents to label calls directly from the interface. This feature helps streamline call categorisation, making it easier to track and organize the calls. With this, agents can reduce the time spent on sorting the calls and focus more on making the calls, while supervisors can access organised and sorted call records.

2. Spam Check Monitoring for DIDs

Our SpamStatus tool now provides monitoring to help agents quickly check the spam status of DID (Direct Inward Dialling) numbers. This is valuable for organisations focused on outbound calling, ensuring each call is made with verified numbers to avoid unwanted interruptions or blocks. This tool keeps your team informed, reducing the risk of spam flags and the quality of your outreach.

3. Export Agent Data in CSV Format

Downloading agent data in CSV format makes managing and analysing performance easy. This feature is ideal for teams needing a smooth handling of call logs, agent activity, and performance insights.

4. Direct DNC Marking

Agents can directly mark numbers in the DNC (Do Not Call) pool from the softphone, ensuring customer preferences. This feature saves time for the agents and effortlessly keeps the team aligned with call regulations and compliance.

5. Assign Agents to Specific DIDs with Call Forwarding

Assigning agents to specific DIDs and setting up call forwarding keeps calls going to the right person. This setup helps provide efficient and improvised service to customers.