Why should businesses use Call Transcriptions?

Why should businesses use Call Transcriptions?

EasyQA has been built to offer users a simple yet effective way to analyze calls and use them for training purposes and quality assurance. One of the latest tools within EasyQA is the ability to have automated call transcriptions. What are Call Transcriptions? Call...
5 ways business benefit from call recordings

5 ways business benefit from call recordings

Call Recordings are an excellent tool that helps businesses improve and manage interactions with customers. Businesses mitigate pain points while learning more about their customers and their own business by using call recordings and their features. Call quality...
How to improve customer retention using Moitele’s solutions?

How to improve customer retention using Moitele’s solutions?

Customer retention is the ability of a business to retain customers over a long period through strategic maneuvers such as providing value in customer interactions and loyalty programs. Taking a pause, one would notice that they are naturally part of many loyalty...
The five benefits of using Moitele’s customer portal

The five benefits of using Moitele’s customer portal

The customer portal from Moitele is built to be an umbrella for a company’s internal and external operations. From features like data management to contact center solutions, the customer portal forms the living beating heart of your operations that pumps and...