Moitele has released an exciting new update for October: the Call Label feature in its softphones. This new tool will help businesses organize, sort, and manage call information more effectively, making data management smoother, faster, and more efficient. 

Let’s explore the benefits and understand why this feature is a game-changer to its users.

What are Call Labels?

Call labels are customizable tags that allow users to categorize phone calls based on their nature. For instance, the user can label calls as “Follow-up,” “DNC,” “Urgent,” or “Lead” on the softphone instantly after the call, saving time and energy. This helps the team quickly identify and sort the call, making it easier to track conversations and stay organized.

Why does it matter?

Moitele’s easy-to-use call label feature is customisable to suit specific business needs. Whether a small business or a large enterprise, the ability to quickly categorize and track calls will save time and effort, helping the team focus on what really matters, serve customers better, and improve communication.

Key benefits of Moitele’s Call Labels

1. Better call sorting

With call labels, you can categorize calls instantly. Whether handling customer service, sales, or internal communication, labels ensure that every call is clearly marked. This means no more confusion about what the call was about or what action needs to be taken next.

2. Increased productivity

By labeling calls like “Follow-up” or “Pending,” the teams are informed about the status of the conversations without involving additional effort. This way, users do not miss important follow-ups and know the action to take. This boosts productivity by allowing the teams to focus on tasks instead of forgetting details.

3. Improved team collaboration

In a team setting, labels ensure that everyone knows the status of a call. If a call is transferred to a colleague, they’ll see the label and instantly understand what needs to be done. For example, if a call is labeled “Escalation,” it signals to the next person that this issue requires immediate attention. This avoids confusion and keeps the workflow smooth.

4. Streamlined follow-up tracking

Call labels make it easy to track which calls require follow-ups. Whether in sales or customer service, it is important to keep labels on ongoing conversations. Labels help the user take the right actions at the right time so nothing slips through the cracks.

5. Easy reporting and insights

Using call labels gathers insights into the call patterns. Labels can help users track the type of calls handled most, such as support requests or sales leads. This clearly shows how the team manages calls and where improvements might be needed.

This new update is a simple but powerful tool for improving business call handling. Start using the “Call Label” functionality in the Moitele softphone and experience the ease in managing and handling the call information.