Any call made to a customer service representative will always be led or followed by a feedback session. This feedback form or questionnaire helps businesses monitor customer service quality and voice quality. Voice quality monitoring is essential to keep customers...
Customer experience is the building block for business development and growth. The digital age has enabled customers to share, broadcast, and express their experiences with businesses, and reviews can be profitable or challenging. So, how can businesses navigate...
Thanks to VOIP, businesses can reach prospects from anywhere. The lead generation process has been the easiest in the recent decade, but not without challenges. Cloud telephony providers offer multiple tools to tackle lead generation challenges and help boost the...
Compliance management forms one of the pillars of our services. We want to provide our customers with solutions that add security when interacting with clients. Moitele compliance management tools help businesses effectively maintain their due diligence. We offer...
Our customers following our social media posts are already aware of the new employee performance management tool from Moitele- Agent attendance module. Our talented developers and UX specialists built the agent attendance module for performance management. The...
If you read our April software updates, you would have learned about the new updates and tweaks implemented on Moitele’s customer portal. This week we will give you an immersive view and guide you through the updates in Moitele’s customer portal. The new updates...
