Why is team management important? The idea of working and operating business remotely has become very common due to the pandemic. Managing different teams and employees within an organization is important. This is very important especially when employees are unable to...
An assorted variety of payment options in a service platform provides simplicity. Simplicity allows users to execute a payment process and continue the activity. People can run into hurdles with online payment processing because of insufficient payment methods or...
The ability to access necessary data and have a user interface that allows you to access this data is a key for running a successful contact center. When an agent makes a sales call and wishes to reflect on it, finding the recording easily can save time. Few missed...
Business VoIP services allow SME’s to eliminate traditional methods and embrace advanced functionality with features such as call conferencing, appointment setting, IVR, call recording, softphones and other features respective to your needs and the VoIP provider. In...
There are many things to take into account when looking for the next best VoIP provider for your business. You want a service that is versatile enough to handle internal operations, collect metrics, measure KPI’s. In short everyone is looking for a voice calling...
What is a customer portal? You can picture a customer portal as a lobby of any venue: restaurant, hotel, theater. A lobby is a location that can be accessed by visitors, venue members and customer service individuals of that establishment. Useful information such as...
What is a webhook URL? Webhook URL acts as your personal assistant by gathering necessary information for you while you are busy. Everyone lives busy lives and no one has the time to be present 24/7 to collect and note every function performed. Moitele users benefit...
The main purpose of compliance features is to follow regulations set by different countries when making calls, additionally, these compliance features have the ability to create efficiency within your organisation. Today’s technology allows us to create specific...
” Love it. I don’t have to worry about copying, pasting the phone numbers and then editing them to get rid of the special characters. All I have have to do is click on Moitele’s icon and voilà , the call gets through. Simply superb.”...
Softphones have the power to simplify calling time and make contact centers more efficient. The ability to perform multiple functions simultaneously by using keyboard controls and logging in intuitively, are few elements that separate Moitele softphones to that of a...
