Customer experience is the building block for business development and growth. The digital age has enabled customers to share, broadcast, and express their experiences with businesses, and reviews can be profitable or challenging. So, how can businesses navigate...
Thanks to VOIP, businesses can reach prospects from anywhere. The lead generation process has been the easiest in the recent decade, but not without challenges. Cloud telephony providers offer multiple tools to tackle lead generation challenges and help boost the...
DIDs are virtual numbers, eliminating the need for physical phone lines and hardware. They are versatile and are for companies working globally. Businesses can make inbound and outbound calls to countries, create call forwarding, and improve customer satisfaction....
During April, Moitele software development worked on features to enhance the user interface in the customer portal and introduced a brand new feature in the Moitele softphone. One of the peak moments in April saw Zoho CRM announcing the Moitele CRM extension for...
Compliance management forms one of the pillars of our services. We want to provide our customers with solutions that add security when interacting with clients. Moitele compliance management tools help businesses effectively maintain their due diligence. We offer...
Our customers following our social media posts are already aware of the new employee performance management tool from Moitele- Agent attendance module. Our talented developers and UX specialists built the agent attendance module for performance management. The...
If you read our April software updates, you would have learned about the new updates and tweaks implemented on Moitele’s customer portal. This week we will give you an immersive view and guide you through the updates in Moitele’s customer portal. The new updates...
Your Moitele experience has kept on improving during the first quarter of 2023. Our development team has fought some bugs, built new feature modules, and made some improvements to enhance user experience. Before we dive into the updates, please follow @Moitele to...
Compliance is when businesses follow their due diligence processes in the country of operation. With online globalization, different countries have created laws to protect their consumers and businesses. Contact centers rely on voice over the internet (VoIP) to work...
We are humbled to say that as of March 2023, Moitele offers its users five softphones. Each softphone accompanies unique features suited for a specific need within B2B lead generation businesses. This blog post is a guide to all of the Moitele softphone solutions and...
