Explore the latest Moitele user portal addition, My Own Network (Real-Time Call Quality Monitoring). Nestled in the “Tools” module, this network monitoring tool enables users to swiftly identify and address network issues, minimising downtime and elevating business productivity. Let’s delve into the details of this powerful feature
Why is it important to have a Network Monitoring Tool?
Challenges, such as voice breakage, overlaps of conversation, and lag, are common in contact centre operations. Accurately pinpointing the troublesome network component is vital to avoid downtime, and improve productivity and quality-related escalations. Unlike generic tools like speed tests, specialised diagnostics are necessary for the effective identification and resolution of call quality concerns. Having a network monitoring tool helps our clients identify potential issues and gives an overall idea of the reason for call quality issues.
What is the Moitele Network Monitoring Tool?
Moitele’s Network Monitoring Tool is a comprehensive one-click network diagnostic tool crafted to monitor and analyse network performance. This tool investigates various metrics such as MOS score, latency, packet loss and jitter on a test call.
How does the Moitele Network Monitor work?
The network monitoring tool is available in the ‘Tools’ module on the customer portal. It just takes 30 seconds to investigate the network and identify the issues. Just follow the steps below:
Step 1: Log in to the Moitele user portal using your credentials.
Step 2: Navigate to My Own Network:
- Once logged in, go to the “Tools” module, which has two choices “My Own Network” and “Moitele Network”, click on “My Own Network”.
Step 3: Initiating the Test:
- Within the “My Own Network” section, identify the “Start Test” button.
Step 4: Test Execution:
- Click on the “Start Test” button to initiate the network monitoring process.
Step 5: Scanning and Analysis:
- The monitoring tools will commence scanning your network, assessing metrics such as packet loss MOS value, latency, and jitter.
Step 6: Results Display:
- After approximately 30 seconds, the system will present the results, with the colour codes for easy interpretation.
Here is a video screencast showcasing the entire process:
What are the different parameters in the Moitele Monitoring Tool?
Moitele integrates WebRTC technology to assess key network metrics which include packet loss, latency, MOS value and jitter, during the initial scanning phase. Understanding these metrics is crucial:
- Packet Loss: Loss of data packets, impacting call clarity and potentially causing voice distortion.
- Latency: The time it takes for data to travel, influencing communication delays.
- Jitter: Variation in packet arrival times, affecting voice regularity.
- MOS Value: It is a subjective metric that quantifies the overall perceived audio quality.
Acceptable Values for Optimal Quality:
- Packet Loss: Ideally below 1%.
- Latency: Ideally below 150 milliseconds.
- Jitter: Ideally below 30 milliseconds.
- MOS Value: Typically above 4 for high-quality communication.
Results are displayed to users using a colour-coded system:
- Green: Optimal performance, minimal or no issues detected.
- Orange: Moderate concerns, requiring attention to prevent potential call quality decline.
- Red: Significant issues that may severely impact call quality, necessitating immediate investigation and resolution.
All of these parameters are interrelated to each other, changes in one parameter can have cascading effects on the others. It is crucial to carefully monitor and manage these interdependencies to maintain stability for better connectivity.
Additionally, if you are having any doubts or questions regarding your network, it is advisable to seek expert advice or consult with relevant professionals who can provide guidance and clarification and this can be done by clicking on the get expert review button.
To wrap up, Moitele offers a seamless network diagnosis experience, eliminating the necessity for additional software. Our advanced technology stands as a testament to unwavering quality and transparency. Entrust your connectivity needs to Moitele, where excellence and reliability are non-negotiable.
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