Moitele dashboard analytics and reporting visualize contact center metrics in interactive graphs in real-time. Today’s blog post will discuss how to Improve contact center and agent performance with our data analytics feature 💙 What are the benefits of...
In an era where digital security is of paramount concern, IP restriction emerges as a critical component of network and access control strategies. IP restriction, also known as IP filtering or IP whitelisting/blacklisting, is a fundamental practice that involves...
Managing a team effectively is fundamental for any leader or supervisor in today’s dynamic and collaborative work environments. Whether overseeing a small group or leading a large department, your ability to guide, motivate, and empower your team members can...
B2B lead-generating companies highly rely on technology to manage their day-to-day operations. Different teams execute a series of processes upstream and downstream in the lead generation. Though all these teams collaborate, their technological needs differ. As a...
Monitoring spam status for the Caller id/DID is crucial in B2B businesses. When a DID number is marked as spam, prospects may be less willing to answer a phone. The decreased answer rate will hamper customer engagement and significantly impact everyday business...
