The new and improved Moitele browser extension brings added features to the click-to-call functionality. Contact centers deal with a saturated amount of calls during the day, and the ability to click to make a phone call saves the agent’s time and boosts...
Every business understands the importance of boosting operational efficiency but often lacks the strategy to execute it. An efficient business model generates more revenue for the company and its employees. Let us explore how contact centers can boost efficiency in...
February at Moitele introduced new features and improvements across our services. We have fixed some bugs and enhanced the user experience. We have executed the first phase of the telecom infrastructure upgrade that would further facilitate elevated user satisfaction....
Disposition codes or call disposition codes allow an agent/employee to categorize the outcome of a call. Disposition codes help your team to track and manage the result of incoming and outgoing calls. Often disposition codes are pre-determined based on the relevance...
At Moitele, our goals are simple; we want to provide our customers with quality softphone solutions and support that mitigates issues smoothly to ensure that all our clients get the quality support they need by equipping them with the necessary tools. Here are some...
