An assorted variety of payment options in a service platform provides simplicity. Simplicity allows users to execute a payment process and continue the activity. People can run into hurdles with online payment processing because of insufficient payment methods or...
The ability to access necessary data and have a user interface that allows you to access this data is a key for running a successful contact center. When an agent makes a sales call and wishes to reflect on it, finding the recording easily can save time. Few missed...
Business VoIP services allow SME’s to eliminate traditional methods and embrace advanced functionality with features such as call conferencing, appointment setting, IVR, call recording, softphones and other features respective to your needs and the VoIP provider. In...
There are many things to take into account when looking for the next best VoIP provider for your business. You want a service that is versatile enough to handle internal operations, collect metrics, measure KPI’s. In short everyone is looking for a voice calling...
What is a customer portal? You can picture a customer portal as a lobby of any venue: restaurant, hotel, theater. A lobby is a location that can be accessed by visitors, venue members and customer service individuals of that establishment. Useful information such as...
