Voice calling over the internet has opened doors for contact centers to streamline all communication. The benefits of cloud communication often outweigh the negatives, and the benefits exponentially grow with online security. In this blog post, we will discuss the...
More and more organizations are switching to remote teams to accommodate flexibility, limit infrastructure expenses, and hire diverse members with different skill sets. As more project teams migrate to the digital sphere, the reliance on digital tools has increased....
Welcome to your guide on managing agents in the Moitele customer portal. The agent module is easy to use and helps manage day-to-day agent activities. Users can add new agents, update agent profiles, assign phone numbers, observe agent activity, and add agents to...
Every private individual can access applications providing spam checks on incoming numbers. These apps help the consumer flag spam calls and stay protected. Now, what is the situation if you run a business and need to reach out to customers on phone calls? Lead...
Any call made to a customer service representative will always be led or followed by a feedback session. This feedback form or questionnaire helps businesses monitor customer service quality and voice quality. Voice quality monitoring is essential to keep customers...
During May, the Moitele software development team incorporated improvements to the user interface across our platforms and fixed minor bug issues in the customer portal. Moitele Softphone will now offer users a VoIP quality testing tool offering key statistics on...
