Customer satisfaction is a leading factor in any business. Customer satisfaction and efficient customer support benefits the end user and the employees of the business. VoIP offers businesses tools to streamline communications with customers and follow up on actions...
Business VoIP services allow SME’s to eliminate traditional methods and embrace advanced functionality with features such as call conferencing, appointment setting, IVR, call recording, softphones and other features respective to your needs and the VoIP provider. In...
There are many things to take into account when looking for the next best VoIP provider for your business. You want a service that is versatile enough to handle internal operations, collect metrics, measure KPI’s. In short everyone is looking for a voice calling...
What is a customer portal? You can picture a customer portal as a lobby of any venue: restaurant, hotel, theater. A lobby is a location that can be accessed by visitors, venue members and customer service individuals of that establishment. Useful information such as...
What is a webhook URL? Webhook URL acts as your personal assistant by gathering necessary information for you while you are busy. Everyone lives busy lives and no one has the time to be present 24/7 to collect and note every function performed. Moitele users benefit...
Contact centers and business operations can receive more than high quality voice services from Moitele. Excellent voice quality is an essential building block for contact centers but in the long run to achieve excellence and efficiency, monitoring tools are...
