Disposition codes or call disposition codes allow an agent/employee to categorize the outcome of a call. Disposition codes help your team to track and manage the result of incoming and outgoing calls. Often disposition codes are pre-determined based on the relevance...
It goes a long way without saying our softphones enable businesses to take control of their communication and grow globally. The blog post today will cover the latest updates made on our softphones. Version 1.9.7 brings familiar functionality with an added punch to...
The agent module in the customer portal opens doors to multiple functionalities that help improve employee efficiency and team management. This module works in synch with the other sections of the portal creating the ultimate lead generation hub every business needs...
EasyQA is an efficiency enhancement tool introduced by Moitele talented developers to improve employee performance and customer engagement. EasyQA currently provides voice pitch analysis and call transcriptions. The newest upcoming feature takes calling to a different...
Each softphone solution from Moitele is built for companies of all shapes and sizes. Moitele’s softphone solutions have been designed and curated to adhere to specialized business needs and market needs. Moitele softphone solutions are suitable for: SME’s B2B lead...
The new and updated campaigns section within the Moitele user portal brings updates that simplify your campaign season to a point where you can create a campaign and let the portal handle the rest. In this blog post, we will introduce you to five big changes in...
