Blog
This service provides quality voip for call centers which need voip for short-duration calls in high capacity
How to be a pro in using the Agent Attendance module from Moitele?
Our customers following our social media posts are already aware of the new employee performance management tool from Moitele- Agent attendance module. Our talented developers and UX specialists built the agent attendance module for performance management. The...
What’s new in Moitele’s customer portal?
If you read our April software updates, you would have learned about the new updates and tweaks implemented on Moitele’s customer portal. This week we will give you an immersive view and guide you through the updates in Moitele’s customer portal. The new updates...
March 2023 Moitele Software Updates
Your Moitele experience has kept on improving during the first quarter of 2023. Our development team has fought some bugs, built new feature modules, and made some improvements to enhance user experience. Before we dive into the updates, please follow @Moitele to...
How important is contact center compliance and how can businesses maintain it effectively?
Compliance is when businesses follow their due diligence processes in the country of operation. With online globalization, different countries have created laws to protect their consumers and businesses. Contact centers rely on voice over the internet (VoIP) to work...
What softphones do we offer for B2B lead generation?
We are humbled to say that as of March 2023, Moitele offers its users five softphones. Each softphone accompanies unique features suited for a specific need within B2B lead generation businesses. This blog post is a guide to all of the Moitele softphone solutions and...
Introducing Moitele click-to-call browser extension
The new and improved Moitele browser extension brings added features to the click-to-call functionality. Contact centers deal with a saturated amount of calls during the day, and the ability to click to make a phone call saves the agent's time and boosts efficiency....
How to boost contact center agent efficiency?
Every business understands the importance of boosting operational efficiency but often lacks the strategy to execute it. An efficient business model generates more revenue for the company and its employees. Let us explore how contact centers can boost efficiency in...
February 2023 Moitele Software Updates
February at Moitele introduced new features and improvements across our services. We have fixed some bugs and enhanced the user experience. We have executed the first phase of the telecom infrastructure upgrade that would further facilitate elevated user satisfaction....
What are disposition codes and why use them?
Disposition codes or call disposition codes allow an agent/employee to categorize the outcome of a call. Disposition codes help your team to track and manage the result of incoming and outgoing calls. Often disposition codes are pre-determined based on the relevance...
How to provide timely support for your customers?
At Moitele, our goals are simple; we want to provide our customers with quality softphone solutions and support that mitigates issues smoothly to ensure that all our clients get the quality support they need by equipping them with the necessary tools. Here are some...